Privacy Policy

At iFusion we are committed to ensuring that the data we collect about you is used solely to facilitate smooth restaurant management and service operations, and is not readily shared with other users. This Privacy Policy applies when you use our restaurant management and hospitality platform. We offer you choices about the data we collect, use and share as described in this Privacy Policy.

Data controllers and contracting parties

iFusion, operated by Nishwet Box Pvt. Ltd., is the controller of your personal data provided to, collected by or for, or processed in connection with the use of our app and restaurant management services. As a user of our services, the collection, use and sharing of your personal data are subject to this Privacy Policy and its updates.

Changes

iFusion ("we" or "us") may update this Privacy Policy from time to time. If we make significant changes we will notify you through our app or other means, giving you the chance to review the updates before they take effect. If you disagree with any changes you may close your account. By continuing to use our services after we announce or notify you of changes, you agree that the collection and use of your personal data is subject to the updated Privacy Policy.

1. Data we collect

1.1 Data you provide to us

To create an account and use iFusion you need to provide:

• Name
• Primary email
• Phone number
• Business or restaurant name (for restaurant partners)
• Login credentials

You choose which information to provide on your profile. All profile data except the unique identifier of the account can be changed at any time via Edit Profile.

1.2 Service use

We log usage data when you visit or use our app, such as when you manage menus, process orders, track inventory, view reports or manage reservations. We use log-ins, cookies, device information and internet protocol ("IP") addresses to identify you and log your use. This helps us understand how you use iFusion and improve your experience.

1.3 Cookies

We use cookies and similar browser storage to keep you signed in, remember your settings and recognize your device. We do not use them for advertising. You can clear or block them through your browser or device settings, but you may then need to sign in again.

1.4 Your device

When you use our app we receive information about the URL of the site you came from and the one you visit next. We also collect data on your IP address, proxy server, operating system, web browser, device identifier and ISP or mobile carrier.

1.5 Other

Our app is dynamic and we often introduce new features which may require collecting new information. If we collect materially different personal data or materially change how we use your data, we will notify you and may also modify this Privacy Policy.

2. How we use your data

2.1 Services

We use the data we have about you to provide, personalize and improve our restaurant management services, including processing restaurant orders, managing POS operations, handling reservations, managing inventory and generating reports.

2.2 Communications

We contact you through email, SMS or push notifications for activities such as account verification, system alerts, service notifications and platform updates.

2.3 No advertising

iFusion does not show advertisements. We do not sell your personal data or share it with advertisers.

2.4 AI assistant

The AI Chat in iFusion answers questions about your restaurant. To do this, your question and the report data needed to answer it (for example sales totals, item names or expenses) are sent to an AI model provider that processes them on our behalf. It only uses data your role is allowed to see, and only for restaurants where your role allows AI Chat. Conversations are saved in your account so you can see them again.

2.5 Aggregate insights

We use your data to produce aggregated insights that do not identify you, such as usage statistics and system performance insights.

2.6 Security and investigations

We use your data if necessary for security purposes or to investigate possible fraud or misuse of our services.

3. How we share information

3.1 Our services

Information you provide may be visible to authorized users within the platform where necessary for service functionality.

3.2 Service providers

We use service providers to help deliver services such as hosting, analytics, security and development. They may access your data only as necessary to perform tasks for us.

3.3 Legal disclosures

We may share information when required by law or to protect our rights and safety.

3.4 Change in control or sale

Your information may be transferred as part of a merger, acquisition or sale of company assets.

3.5 Connected AI assistants (such as ChatGPT)

You can connect an outside AI assistant, such as the iFusion app in ChatGPT, to your iFusion account. You approve the connection by signing in with your organization username, username and password.

• The assistant can only read information, such as sales and bills, menu and recipes, expenses, accounts and VAT, purchases and stock, customers, bookings and feedback, and staff attendance and payroll. It cannot create, change or delete anything in iFusion.
• Customer phone numbers are shortened to their last three digits and email addresses are left out before anything is sent to the assistant.
• It sees only what your role is allowed to see, and only for restaurants where your role allows AI Chat.
• The report data it reads is sent to the assistant's provider (for ChatGPT, OpenAI) to answer your questions, and is then handled under that provider's privacy policy.
• We do not share your password with the assistant. It receives an access key that lasts one hour and is renewed for up to 60 days while you keep using it.
• You can disconnect it at any time from AI Chat > Connected AI assistants in iFusion, which stops its access immediately. Connecting and disconnecting are recorded in your organization's activity log.

4. Your choices and obligations

4.1 Data retention

We retain your data only as long as necessary to provide services and comply with legal obligations.

4.2 Your rights

You may request access to, correction of or deletion of your personal data.

Contact information

Nishwet Box Pvt. Ltd.
Nayabazar-16, Kathmandu, Nepal
Email: [email protected]
Phone: +977 9843820614
https://www.nishwetbox.com.np/contact